Products

Frequently asked questions

We do not offer refunds or returns for change-of-mind purchases or incorrect sizing. All sales are final unless an item is faulty upon arrival or an error was made with your order.

If an error was made with your order, please contact us within 7 days of receiving your order with a detailed description.

As a small team, we appreciate your understanding. Please ensure you review product details and measurements carefully before purchasing.

Please contact us on Instagram @vongstore for any enquiries.

We currently only offer shipping within Australia.

Standard tracked post $10
Express tracked post $15

Please allow 1-3 business days for processing and handling.

While we do our best to ensure every order arrives safely, we cannot be held responsible for parcels once they have been handed over to the courier. Lost, delayed, or stolen packages should be dealt with the couriers.

Once you place your order, we’ll process it within 1–3 business days. After it ships, delivery usually takes 3-5 business days, depending on your location and the shipping method you choose.

You’ll receive a confirmation email with tracking details as soon as your order is on the way.

As a small, growing business, we operate with limited quantities and release our collections through carefully curated drops. Due to limited space and stock availability, each drop is released in small batches, and once items sell out, restocks may not be guaranteed.

We always welcome feedback from our community. If there’s a style, brand, or piece you’d love to see in future drops, or restocked, feel free to message us to express your interest or share your suggestions.

All orders are shipped from Sydney, Australia. Most items arrive to you within one week, depending on your location and selected shipping option. Delivery timeframes may vary during busy periods.

Our goal is to make Vietnamese brands easily accessible to Australians — with no long 3–5 week wait times for overseas shipping.